About John Boner Neighborhood Centers (JBNC):At JBNC, we are committed to strengthening our community by providing crucial assistance and support to eligible individuals seeking energy and rental assistance. As the CARES Service Manager, you will be at the forefront of empowering our community members through a culture of care and customer service. Join us in making a significant impact on the lives of those in need and creating a supportive work environment for our dedicated team.

A Day in the Life as the CARES Service Manager:

As the CARES Service Manager, you will play a key role in guiding and supporting the CARES Team - a team of Energy Assistance Program Specialists responsible for assisting community members with eligibility-based program applications. Your days will be filled with dynamic activities, such as:

• Leading and supporting the team in navigating the application process for energy assistance and other vital programs
• Collaborating with other managers to ensure the day-to-day operations and administration of various programs 
• Collaborating with the department director and other managers to strategize improvements for better performance and exceptional customer service
• Creating a culture of respect, empathy, and care within your team to foster a positive and supportive work environment

Why You'll Love Working with Us:

• People-Focused Leadership: Embrace your passion for helping and supporting others by leading a team of CARES Eligibility Specialists and fostering a culture of excellent customer service.
• Data-Driven Impact: Use your strong attention to detail and tech-savvy skills to manage and compile crucial program data that directly contribute to community improvement.

What We Are Looking for in the CARES Service Manager:

• Empowering Leadership: As a natural leader with a positive, team-focused attitude, you will proactively lead and support your team in achieving success. You should have demonstrated success coaching, training, and managing entry-level employees in a fast-paced environment.
• Customer Service Excellence: You value great customer service, are willing to come alongside and pitch in to get teh job done, and will motivate your team to provide empathetic and patient support to our community members.
• Passion for Service: Your sincere passion for helping and supporting others will make a significant impact in our dynamic work environment.
• Tech-Savvy: Comfort with technology and web-based data management will enable you to perform essential administrative and data-tracking functions.

Ready to Empower Our Community Through Support?If you are a dynamic leader with a passion for making a difference and supporting those in need, apply now for the CARES Service Manager position at John Boner Neighborhood Centers. Join us in creating a positive impact and fostering a culture of care and support for our community.