Are you a natural leader with a knack for ensuring efficiency, compliance, and top-notch service? We are seeking a CARES Team Lead to oversee the daily operations of a dedicated team, ensuring the smooth and accurate administration of eligibility-based programs such as LIHEAP, VITA, FEMA, and IDA. In this dynamic role, you will provide administrative support, training, and perform related duties to maintain high standards of service. If you're ready to make an impact and lead a team towards excellence, this is the opportunity for you!

A Day in the Life:

As the CARES Team Lead, your day will be filled with a variety of tasks aimed at ensuring your team’s success. You’ll start by overseeing the administration of eligibility-based programs, ensuring adherence to policies and procedures. Monitoring program performance, you'll work with leadership to implement corrective action plans when needed. Your keen attention to detail will ensure accurate data collection and timely report submissions. Throughout the day, you'll supervise and evaluate your team, providing training and guidance, and ensuring that customer service remains exceptional. You’ll also be hands-on, processing and auditing applications to ensure compliance and quality. Your problem-solving skills will help you tackle any barriers, and your collaboration with other team leads will ensure daily production goals are met.

You Would Thrive in This Position If:

- You have a high school diploma or GED and at least 5 years of experience administering eligibility-based programs.

- You can maintain the confidentiality of client information and communicate effectively with diverse groups.

- Your leadership skills shine as you guide your team towards meeting goals and maintaining quality standards.

- You handle confrontation constructively and implement concepts learned from training with ease.

- You’re a self-starter who works independently in a fast-paced environment, yet thrives in a team setting.

- You’re proficient in Microsoft Windows & Office, web-based data management systems, and the Internet.

- Your schedule is flexible to meet seasonal demands, and you regularly attend the work site to perform your duties.

Join us in this fast-paced, high-volume role where your focus, attention to detail, and professional communication will make a difference. This is your chance to lead a team, ensure program compliance, and provide essential services to those in need. Apply today and take the next step in your career as a CARES Team Lead!

John H. Boner Neighborhood Centers is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

**Employment is contingent upon the successful completion of a background check, in accordance with applicable laws**