John Boner Neighborhood Centers | Indianapolis, IN

Compensation:  $18 hourly

Overview

As the welcoming face of the John Boner Neighborhood Centers (JBNC), the Front Desk Receptionist plays a vital role in creating a warm, inclusive, and organized environment where every neighbor feels seen, supported, and respected. This position is at the heart of the Center’s daily operations—connecting visitors to programs, supporting staff communication, and setting the tone for every person who walks through our doors. JBNC is entering an exciting stage of renewed organization and collaboration, and we’re looking for someone who’s eager to bring structure, positivity, and genuine care to our front desk experience.

A Day in the Life

Each day at the JBNC front desk brings something new. You might start your morning by greeting neighbors arriving for appointments, helping someone fax an important document, or guiding a visitor through our enrollment process for community programs. Throughout the day, you’ll answer calls, direct visitors, and keep the lobby and resource room organized, ensuring flyers, materials, and technology are accessible and up to date. You’ll collaborate closely with program staff to stay informed about upcoming events and available resources—proactively sharing information with neighbors to help them find what they need. When tensions arise, your calm confidence and empathy help de-escalate situations and keep interactions positive. You’ll also be part of a newly growing team committed to building consistency, communication, and teamwork at the front lines of JBNC’s mission.

You Would Thrive in This Position If…

• You’re a natural connector who loves engaging with people from all walks of life and believes in treating everyone with dignity and respect.
• You have a steady, confident presence and can calmly manage fast-paced or emotionally charged moments.
• You’re organized and proactive, keeping yourself and others informed about what’s happening across departments.
• You bring strong customer service instincts—you go above and beyond to help people feel supported and informed.
• You’re energized by teamwork, communication, and being part of a group that’s improving processes together.
• You’re comfortable using technology and digital tools like Microsoft Outlook, Teams, SharePoint, and other systems to share information and assist neighbors.
• You have the empathy and patience to assist individuals facing challenges and the confidence to communicate information clearly and compassionately.

Key Details

• Schedule: Monday–Friday, 8:00am–5:00pm or 9:00am–6:00pm; occasional evenings or weekends as needed
• Environment: In-person, collaborative, and community-focused