Overview

John Boner Neighborhood Centers (JBNC) is seeking a strategic and collaborative Director of Essential Services to lead programs that ensure Near Eastside residents have equitable access to critical resources supporting stability, self-sufficiency, and community well-being. Specifically, they will manage the Energy Assistance Program and Tax Site and may oversee additional programs over time. This role provides leadership for financial assistance, basic needs programs, and coordinated service delivery across JBNC departments and community partners. The Director drives continuous improvement, oversees a talented team, and ensures that programs meet the highest standards of impact, compliance, and accountability.

A Day in the Life

A typical day as the Director of Essential Services might include leading a team meeting to review progress toward key program goals, analyzing data to identify service trends, and coordinating with community partners to expand access to essential resources. You’ll collaborate closely with internal teams to ensure alignment between financial assistance, case management, and wraparound supports. You may spend time reviewing budgets, preparing reports for funders, or coaching staff on professional development. Every day offers the opportunity to strengthen systems that help residents build stability and achieve long-term success.

You Will Thrive in This Position If…

• You are a strategic thinker who can connect the dots between programs, partners, and data to improve service delivery and community outcomes. 
• You are a natural leader who motivates and develops staff, fostering a culture of accountability, collaboration, and continuous learning.
• You are detail-oriented and organized, able to manage multiple contracts, budgets, and reporting deadlines with precision.
• You are skilled in building relationships with partners, funders, and internal teams to advance shared goals.
• You bring a passion for community-based work and a belief in equitable access to resources that help neighbors thrive.You are data-savvy, comfortable using technology and analytics to inform decisions and communicate impact.

Requirements

• Bachelor’s degree and 3–5 years of experience in social services, essential needs, or community systems strategy; Master’s degree preferred.
• Minimum of 3 years of supervisory and leadership experience.
• Experience managing eligibility-based or resource access programs.
• Strong financial management skills, including budget development and monitoring.
• Proficiency in Microsoft Excel and data management tools; must be tech-savvy and quick to learn new systems.
• Excellent written, verbal, and interpersonal communication skills.
• Demonstrated ability to manage complex systems, partnerships, and data-driven initiatives.