Director of Operations (AKA Director of Residential Facilities)

Sometimes a title change is less about changing the work and more about recognizing the full scope of leadership the role already requires. We’re using the title Director of Operations in this post because this position goes beyond traditional facilities oversight — it calls for someone who can lead people, strengthen systems, and help operations run smoothly across the organization. While residential facilities remain a core focus of the role, we’re excited to welcome candidates who bring a broader operations mindset alongside (or in addition to) property management experience. 

Who We Are

The John Boner Neighborhood Centers (JBNC) strengthens neighborhoods through people-centered programs and high-quality services. We care deeply about our community — and that means ensuring the places where neighbors live and gather are safe, dependable, and well-maintained.

The New (but Familiar) Role

This position leads operational oversight across our residential portfolio (240 rental units: 172 multifamily + 68 scattered homes), while also serving as a key partner across the organization in planning, process improvement, and performance management.

Why “Director of Operations”? Because you’ll do a bit more than housing facilities management: you’ll help build systems, processes, and teams that make everything work better — and we want ops leaders, process thinkers, and “systems people” to consider this role, even if they aren’t property-specific experts.

What You’ll Do

Operational Leadership

• Lead and support the Residential Maintenance Manager and maintenance team to keep properties functional, safe, and welcoming.
• Build clear, efficient systems and processes to improve responsiveness, accountability, and outcomes.
• Coordinate preventative maintenance planning, asset tracking, and repair workflows.

Strategic Planning & Resource Management

• Monitor operational performance through data, KPIs, and financial reports.
• Assist in budgeting, forecasting, and vendor contract oversight to drive sustainable use of resources.
• Partner with internal stakeholders to align residential operations with broader organizational goals.

Systems & Team Culture

• Coach and develop your team to foster a culture of ownership, accountability, and continuous improvement.
• Ensure compliance with safety, regulatory, and quality standards.
• Bring operational clarity to complex problems and collaborate across departments to solve them.

What We’re Looking For

You’ll thrive here if you:

• Are excited by systems, processes, and operational excellence.
• Have experience leading teams — whether in facilities, operations, program management, or related functions.
• Think beyond “putting out fires” and toward long-term operational improvements.
• Balance the big picture with strong attention to detail and follow-through.
• Enjoy mentoring and developing people as much as optimizing processes.

(If you also know your way around building systems, appliances, and property compliance — sweet! But that’s not the only path to success here.)

Perks & Culture

• Mission-driven work environment focused on community impact.
• Collaborative, supportive team culture that values innovation and practical solutions.
• Opportunity to shape how operational excellence shows up in a dynamic nonprofit setting.

PS--We are eager to meet you! As a heads up, JBNC will be closed between 12/24 - 1/2, so there may be a slight delay in response time to your application. We can't wait to connect--most likely in the new year!