Administrative Receptionist

Indianapolis, IN

Position Summary:

As the “front-end” staff member for the Boner Center, the Administrative Receptionist is responsible for ensuring all customers, are greeted and directed to the appropriate resources within the organization.  The Administrative Receptionist is responsible for overall front office, including the reception area, and resource room activities.

 Essential Functions:

  • Manage reception area to ensure effective telephone calls or messages are routed to appropriate persons; provide accurate information.
  • Greet visitors and provide accurate and appropriate information on programs and resources. Identify specific customer needs and direct the customer accordingly; and provide community referrals
  • Facilitate the completion of the  Self-Assessment / Intake form
  • Enter and maintain customer information into the Center’s customer database
  • Responsible for coordination of all center information materials, program information, flyers, etc.
  • Serve as primary point person for resource room customer service needs. Assist customers in accessing appropriate websites, and complete necessary tasks related to employment, educational and/or personal development.
  • Provide administrative services for the Financial Foundations Department as directed by department director.
  • Other assigned duties as needed.

Job Requirements:

  • Ability to communicate effectively and must possess excellent verbal skills.
  • Knowledge in conflict resolution skill and tactics
  • Must demonstrate excellent writing skills.
  • Proficient in the use of Microsoft Office software and general computer usage.
  • Must have proper and pleasant phone etiquette and a pleasant personality.
  • Must be able to work in a diverse environment and with people of diverse backgrounds.
  • Availability to work evenings and weekends as needed.